Zach's News

January 25, 2011

A thank-you note for excellent service

Filed under: Resources and Services @ 6:06 pm and tagged ,

Henderson Library employees have won awards for their commitment to service. This week that commitment was again highlighted in a message sent to President Keel by a student. The student said, “I wanted to let you know about something that happened at the library on . . . the first day of classes here at GSU.  Students were irritable and impatient because the library printers were not working.  I overheard it was a networking issue.  Without missing a beat the library staff was in full force offering students to print from the desk printers that the staff use.  They were extremely patient with the students.  . . .  the staff was very nice and friendly despite the few negative attitudes.  I continue to feel most fortunate to have been given the opportunity to continue my education in such a positive, service-oriented environment.”

People really do notice excellent service!


5 Comments »

  1.   Lisa Smith — January 26, 2011 @ 9:59 am    

    Mr. Bob Kicklighter was extremely helpful in ensuring that printing was possible. He worked tirelessly to install additional printers and other tasks to correct the overall problem.

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